October 26 - 27, 2012
9:00 AM - 5:00 PM
Outstanding customer service is a tapestry of individual
actions that are important in the customer’s eyes. Most are
relatively easy and simple to master. Combined together, they
make the service you provide truly memorable.
Delivering World Class Service means creating a positive,
memorable experience for every customer. It means meeting
expectations and satisfying needs - in such a way that you’re
seen as easy to do business with. It means looking for
opportunities to wow and delight your customer in unique and
unexpected ways. The customer who experiences all that will
be your customer again and again.