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Openings for Associate manager - (Unit Manager)
 
Category:
Information Technology JOB OFFERED:
Ad Number:
17897
Description:
· To ensure achievement of SLA’s/KPI’s through the effective management of all assigned operations
· Owning client queries/escalations/demands reported during interaction with Contact Centre Desk team.
· Team management, Issue/Conflict handling within Contact Centre environment.
· Coordinate and manage relationships with clients, colleagues, peers, customers - all stakeholders.
· Roll out effective reporting and feedback methodologies to raise customer issues with the respective
parties and to work on continuous improvement processes to reduce and remove repeat call types.
· To provide regular reports as required to Senior Management outlining achievement against all targets
and objectives.
· To actively support at all times Company Policy and best practice in the area of security with particular
emphasis on the protection of sensitive customer information.
· To actively support the implementation of all HR Company policies and processes across teams.
Type:
Full-Time Permanent
 
Posted By:
TGCworld
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Name:
TGC Limited
Company:
TGC Limited
Address:
TGC Limited
Postal Code:
HA9 0PA
City:
Wembley
Country:
United Kingdom
Phone:
02033300297 Please quote Adpost when calling
Email:

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Openings for Associate manager Unit Manager JOB OFFERED from Wembley
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