This is an Engineer level job, a complete field job. WE service the Theaters, hence it is 24×7 job. It includes lot of travelling. To be available at the service all 24 hours and 365 days. Fresher or 1 to 2 years of experience, Below 28 years. The key job responsibilities include the following : Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. Analyze and resolve incidents and service requests regarding use of application software or hardware. Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate. Should have basic knowledge about computer software and hardware.