Job Descriptions:•Handle incoming calls using standard processes to respond to enquiry / complaints raised by customers.•Apply proper phone etiquette to manage various customer situations and achieve first call resolutions where necessary.•Perform after call work (administration work) in accordance to the set procedures with zero defect. Requirements:•SPM, Diploma or Degree holder in any related field with a minimum of 1 year working experience in Customer Service field.•Excellent communication skills in English and Bahasa Malaysia.•MUST be able to work on shifts, weekends and Public Holidays.•Fresh Graduates Degree with less than 6 months working experience are encouraged to apply.•Open to MALAYSIAN citizen only.Kindly contact Ms. Hana at 03-21612121 or send your resume to hana@intelek.com.my for immediate interview appointment.