Category:
Call Center JOB OFFERED:
*Provide quality customer service to customers either by telephone or electronically*Respond and follow up promptly to customer enquiries*Handle and resolve complex cases to ensure customer satisfaction*Obtain and evaluate all relevant information to handle enquiries and complaints*Process orders, forms, applications and requests*Record details of enquiries and customer interactions including actions taken*Acquire multiple product knowledge to enhance ability to understand customer needs across different products.*Identify processes, procedures and workflow improvements and assist in the implementation*Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management REQUIREMENTS: -cHINESE +ENGLISH SPEAKER-age 20-35-Min sSPM(2 years working experience)
Type:
Full-Time Permanent
Job Title:
Customer Care Officer
Education Required:
Pre-University
Posted By:
Name:
HostE Solutions Sdn Bhd
State > City:
Kuala Lumpur
Phone:
0123788167 Please quote Adpost when calling
