Functions:• Provide friendly and efficient service to the travel community of our client.• Be a first point of contact to handle and resolve customer complaints.• Respond professionally to inbound phone calls, including urgent situations.• Identify and escalate issues appropriately.• Compose thoughtful and accurate messages or customize prepared responses to customeremails.• Research information and troubleshoot problems using available resources.• Arbitrate in situations between users. Requirement:- Fair command in English- Able to write, speak and listen in Mandarin- Below 40 years old- Willing to work rotational shift- Fresh graduates are encouraged to apply- SPM OR Diploma holder with 1-2 years experience- 5 days/ week (9 hours)- Technical aptitude and the ability to pick up new technology quickly HOSTe, Your Stimulator to Spice Your Career Growth ...  Warmest regards,HostE Solutions Sdn Bhd