RESPONSIBILITIES:•Handle inbound calls by providing accurate and timely information on product and service and customers’ complaint.•Achieve first call resolution in all customer interaction. •Educate and introduce customers of the self-service/automated banking channels and assist them to use the services extensively. •Build rapport with customers over the phone. •Responsible for 100% follow up activities arising from customers call.  REQUIREMENTS:•Diploma/Degree with a minimum of 2 year working experience in service industry. •Fresh Diploma or Degree is encouraged to apply. •Excellent communication in English, Bahasa Malaysia, both written and spoken is a must. •Ability to speak in Mandarin is an added advantage. •Credit in English and Mathematics subject in SPM is a MUST.•Preferably to possess own transport.